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  • Getting Started
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Lineardraft User Guide
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Video Training
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Troubleshooting
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Design Catalogues
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Project Settings
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Glossary & Release Notes
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
  • Need Support?
    • Installation & Activation
      • New desktop or laptop?
      • Lineardraft Core Not Updating
      • Lineardraft doesn't work after updating your CAD application?
    • General
      • Lineardraft Service Status
      • Lineardraft not Loading
      • Design Catalogue Missing
      • Project Settings Missing
      • Not Receiving Update Emails
    • Structures
      • Mast Options Not Available
      • Multi-Move Failed to Move the Structure
      • Backties Not Moving with Structure
      • Unchanged Structures Have 'Out of date' Views
    • Wires
      • Wire Support Not Available
      • Can't Copy Wires
      • Why don't my wires align with the Structure Symbol?
      • Cantilever Not Aligning with Bracket Channels
    • In-Span Equipment
      • In-Span Equipment has Disappeared
    • Annotations
      • Backtie Annotations Not Visible
      • Custom Support Symbols Not Displaying
    • Notes
      • Notes Not Displaying in Plan View
    • Reports & Data
      • Wire Names not Correct in Reports
      • Dropper Schedule Report Missing Droppers
      • Can't Import Lineardraft Design
    • Licensing
      • User License Not Working
      • Communicating with the Lineardraft Licensing Service
      • Computer Clock Precision
    • Advanced
      • MicroStation CONNECT Version 10.17.00.209 Issue
      • SHA Hashes
      • How to Remove Orphaned Entries
      • Deploying Lineardraft
Open navigation
  1. Home
  2. Troubleshooting

Troubleshooting

We all know that software and computers, don't always behave in the way we expect. That's where we can help!

Get answers to the most common issues facing our users, trust in our step-by-step guides to get you back up and running.

Installation & Activation

  • New desktop or laptop?
  • Lineardraft Core Not Updating
  • Lineardraft doesn't work after updating your CAD application?

General

  • Lineardraft Service Status
  • Lineardraft not Loading
  • Design Catalogue Missing
  • Project Settings Missing
  • Not Receiving Update Emails

Structures

  • Mast Options Not Available
  • Multi-Move Failed to Move the Structure
  • Backties Not Moving with Structure
  • Unchanged Structures Have 'Out of date' Views

Wires

  • Wire Support Not Available
  • Can't Copy Wires
  • Why don't my wires align with the Structure Symbol?
  • Cantilever Not Aligning with Bracket Channels

In-Span Equipment

  • In-Span Equipment has Disappeared

Annotations

  • Backtie Annotations Not Visible
  • Custom Support Symbols Not Displaying

Notes

  • Notes Not Displaying in Plan View

Reports & Data

  • Wire Names not Correct in Reports
  • Dropper Schedule Report Missing Droppers
  • Can't Import Lineardraft Design

Licensing

  • User License Not Working
  • Communicating with the Lineardraft Licensing Service
  • Computer Clock Precision

Advanced

  • MicroStation CONNECT Version 10.17.00.209 Issue
  • SHA Hashes
  • How to Remove Orphaned Entries
  • Deploying Lineardraft

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