Troubleshooting

We all know that software and computers, don't always behave in the way we expect. That's where we can help!
Get answers to the most common issues facing our users, trust in our step-by-step guides to get you back up and running.
Getting Help & Support
Installation & Activation
Licensing
Common Questions
- Lineardraft doesn't work after updating your CAD application?
- Why don't my wires align with the Structure Symbol?
- How do I transfer my Lineardraft design between CAD platforms? (Civil 3D)
- How do I transfer my Lineardraft design between CAD platforms? (MicroStation V8i)
- How do I transfer my Lineardraft design between CAD platforms? (AutoCAD)
- How do I transfer my Lineardraft design between CAD platforms? (Microstation CONNECT)
- I have duplicated graphics within my design, how can I resolve this?
- Why are dialogs missing in my screen shots, recording or when I'm sharing?
- How do I change a cantilever bracket separation?
- Where do I find my MicroStation version?
- Where do I find my AutoCAD version?
- Backtie Annotations Not Visible
- Design Catalogue Missing
- Project Settings Missing
- Lineardraft not Loading
- Multi-Move Partially Complete or Failed
- Dropper Schedule Report Missing Droppers
- Can't Split a Wire
- Masked Annotations not Covering Other Elements