Lineardraft not Loading

Can't get Lineardraft to load? Try these quick checks and fixes before submitting a ticket!

Is Lineardraft Desktop open?

Step 1: From the Windows taskbar tray, click on the Lineardraft Desktop logo 

Step 2: If the Lineardraft Desktop logo doesn't appear in the tray, double click the desktop icon or click on the Lineardraft Desktop application in the 'Start' menu. 

Step 3: Check if the issue persists once Lineardraft Desktop is open

Is your Lineardraft Core version up to date?

Open Lineardraft Desktop, and check to see if there is a green tick next to Lineardraft Core. If there's an orange warning triangle, your version is out of date, so click the install button to update. Full instructions for updating Lineardraft Core here.

Is your CAD plugin version up to date?

Open Lineardraft Desktop, and check your preferred CAD plugin appears in the list and has a green tick icon showing next to it. If there's an orange warning triangle next to it, you will need to install the update for your plugin by clicking the 'Install' button.

For more information on downloading and updating plugins, please follow the links. 

Do you have an active Lineardraft license?

You need an active license to access Lineardraft. To find your license key please see here. 

If you believe your license may not be working, please see this article.

Does your machine have a profiling environment variable?

Step 1: Search 'Environment Variables' in your desktop search bar and click 'Edit the system environment variables'

This will open up the System Properties window. 

Step 2: Click 'Environment Variables...'

Step 3: Select ‘COR_ENABLE_PROFILING’ from your user variables list

This environment variable may not appear in your list. If it does not, then this is not the cause of your Lineardraft loading issue. 

Step 4: Click 'Delete'

Alternatively, you can click 'Edit' and change the value to'0'

Step 5: Click 'OK'

Not fixed yet? If you've tried all the fixes above and you're still having problems, go ahead and create a ticket so one of our experts can look into it for you!

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