Updating a Ticket

You can update your ticket by following the steps below.

Step 1: Login to your Helpcentre account 

You can access the login page by clicking here.

Step 2: Click on the ‘Tickets’ tab

This will open the 'Your Tickets' page.

Step 3: Click on the ticket you would like to update

This will take you to the 'Ticket details' page.

Step 4: Write your update in the text box and click the 'Reply' button

If you need to add attachments, simply use the 'Attach a file' button below, or add a WeTransfer link into your reply for attachments larger than 20MB.


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