Having issues displaying your notes in plan view? Check out these quick troubleshooting tips before creating a ticket.
When adding or editing a note in the ‘Edit Structure’ window, ensure that the graphics toggle is set to ‘Graphics visible’. If it is set to ‘Graphics hidden’ your notes will not display in any view.
Which level your notes graphics sit on is defined in your project settings, this will ordinarily be either the 2D or 3D level. If your notes are set to appear within the 3D level they will not automatically appear in plan view.
Top tip: You can set your notes to display on the 2D level manually in the level manager on your CAD application, this will display your notes in plan view
If you believe your notes should be displaying by default in plan view rather than 3D, you will need an update to your project settings. To alter project settings a Project Settings Administrator for your company will need to submit a support ticket to request the change.
Not fixed yet? If you're still having problems, go ahead and create a ticket so one of our experts can look into it for you ASAP!