Activating your Helpcentre Account

When your Lineardraft licence is generated, we’ll create a Helpcentre account for you and send you an email with a link to activate your account. 

To activate your Helpcentre account, follow the steps below.

Please note: Whilst you don't need your account to browse or search for articles, you will need to be activated and logged in to submit a ticket.

Step 1: Locate the account activation email in your inbox

The subject line will be ‘Lineardraft Helpcentre - Account Activation’. See the example below.

Step 2: Click on the provided link

This will direct you to the page shown below, where you will be asked to reset your password.

Step 3: Fill in your email address and hit the ‘Reset my password’ button

Within a few minutes, you’ll receive an email under the subject line ‘Password reset instructions’.

Step 4: Click on the link provided in the password reset email

This will once again redirect you to a page on the Helpcentre website, as seen below.

Step 5: Fill in your new password and click ‘Update & Log In’

Your password will then be reset and you’ll be automatically logged into the Lineardraft Helpcentre.

Some useful guides to getting started with the Helpcentre and tickets:

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