Closing a Ticket

Although you can't delete a ticket, you can close a ticket at any time by following the steps below.

Please note that once a ticket has been closed you cannot reopen it. If you made a mistake with your original ticket or would like to provide additional information, you can update your ticket.

Step 1: Login to your Helpcentre account 

You can access the login page by clicking here.

Step 2: Click on the ‘Tickets’ tab

This will open the 'Your Tickets' page.

Step 3: Click on the ticket you would like to close

This will open the 'Ticket details' page.

Step 4: Click the 'Close Ticket' button at the top of the window to close your ticket

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