If the mast you are looking for is not showing in drop-down menus, take a look at the quick troubleshooting tips below.
The mast may not appear in your drop-down lists if you do not have the design catalogue set to active in your Lineardraft Settings. To update your active design catalogues take a look here.
Open your Lineardraft Desktop, and check the design catalogue you require appears in the list and has a green tick icon showing next to it. If there's a yellow ‘i’ icon next to it, you will need to download the design catalogue by clicking the sync button.
Please note: If the design catalogue you require does not appear in the list, you will need a License Administrator to request the catalogue is assigned to your license.
Open your Lineardraft Desktop and check the design catalogue the mast is a part of is up to date. If it is, it will appear in the list with a green tick icon showing next to it. If it is out of date, the icon will be an exclamation point inside a red triangle.
To update your design catalogue, simply click the sync button on the right hand side.
If you are adjusting your mast choice and have already selected a foundation, gantry or both, only the masts allocable with those items will display in your drop-down menu.
You can check what foundation and gantries are allocable with your chosen mast by searching in the catalogue explorer.
If you are adjusting your mast choice and have already attached equipment to your mast, only masts allocable with that equipment will display in the drop-down menu. You can use the steelwork configurator to change your mast and make any necessary changes to your equipment. 