Not Receiving Update Emails

Regardless of your contact preferences, there are emails you will always receive from us, such as software and catalogue updates, responses to tickets, and important service notices. 

If you're not receiving these regular emails from us, they might be getting mistakenly marked as spam by your email client. To avoid this, please add the following email addresses to your safe senders list:


To learn how to add email addresses to your safe senders list, please see the following guides:

If the problem persists, please contact your organisation's IT support, as it might be related to a company-wide IT policy.

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