When to Expect a Resolution for your Licensing Ticket

We understand that having licenses allocated to the correct people, with the correct design catalogues, project settings, and user roles assigned to them, is crucially important to the success of your projects. Below outlines when you should expect a resolution to your license transfer or licence change ticket. 

First Response

All of our licensing change tickets will receive a first response within 1 working day of submission. This means one of our team will check your ticket has met all minimum requirements and then pass it on to our licensing team to action. 

Licensing Resolution SLA

Once you have received a first response, our Service Level Agreement timer (SLA timer) will begin and you should receive a resolution to your ticket within 5 working days.

If at any point we require more information from you, this timer will be paused while waiting for a response

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