When to Expect a Resolution to a Change Ticket

Our New Feature and Design Catalogue change suggestion tickets are processed in a slightly different way from our other ticket types, as they are the only types to be without SLA timers.

While we endeavour to get to work and release as many of your suggestions as possible, as quickly as we can, these requests can vary enormously in terms of resource requirements, necessity, and feasibility. 

Therefore, each ticket is assessed and dealt with on a case-by-case basis, and your suggestion may be published on one of our roadmaps. This is why there are no standardised expected resolution times associated with these ticket types.

For a full guide to change suggestions, take a look at this article

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