FAQs
- Ticket States and Statuses Explained
- Updating a Ticket
- Closing a Ticket
- What to Expect After Submitting a Ticket
- SLAs Explained
- How We Assign a Priority to Your Ticket
- What Happens To My Engineering Issue Ticket
- When to Expect a Resolution for your Defect Ticket
- When to Expect a Resolution to a Change Ticket
- When to Expect a Resolution for your Licensing Ticket