This article contains the minimum details and files you should include in your ticket when reporting a problem with a design catalogue.
Before proceeding: Please ensure you're using the latest version of the relevant design catalogue, plugin, and project settings - updating may resolve the issue! Find out how to update design catalogues here.
What roles are required to submit this ticket type?
You just need a User Account with the User Role assigned.
What are the minimum requirements for this ticket type?
For us to properly understand and act on your ticket we need to know the finer details. Attach or include the following in the ‘Detail’ box in your ticket submission.
Please note: If these minimum requirements are not met, your ticket might be closed and you might have to submit a new one.
First, we need you to provide the following files and information:
- Diagnostics & log file - you can download these from the ‘About’ window in Lineardraft.
- CAD files & references - having your model will help us to recreate your exact bug scenario.
Second, include the following:
- Write a clear & detailed description of the issue, please leave nothing to assumption.
- Tell us what you were doing before the issue presented itself. What made the issue reveal itself to you?
- If you were expecting something to happen that didn't; tell us what were you expecting to happen.
- Annotated screenshots or images which clearly show the bug or issue, if at all possible. This gives the team a visualisation of precisely what's happened.
- Finally, explain your 'Priority' selection from the drop-down list. This helps us further understand the severity of the defect.
Please make sure you only ask us to investigate an individual bug or issue. This is an essential part of our assurance process. Each time we investigate or fix an issue, we need to track the changes we make and why we made them!
Top tip: If you have one, a video or screen recording of the defect occurring would be fantastic!